Drip Bag 10 Pack Box (House Blend)

Returns & Refund Policy

All sales are final. We do not accept returns, exchanges, or refunds once an order has been confirmed and processed, except in the limited circumstances described below.

Exceptions

• Out of stock: If an item you ordered becomes unavailable and we cannot fulfill your order, we will contact you to offer an alternative, store credit, or a refund.
• Mutual agreement: A refund may be issued only if both you and Sense Coffee come to a mutual agreement to refund the purchase.

Damaged or Incorrect Items

If you receive an item that is defective, damaged in transit, or not what you ordered, please contact us within 3 days of delivery with your order number and clear photos of the item and packaging. We will review your case and, if approved, arrange a replacement or refund according to the agreed resolution.

Refund Processing

When a refund is approved, we will process it to your original payment method. Please allow 7–10 business days for the refund to appear in your account after confirmation. Processing time may vary depending on your bank or payment provider.

How to Request

To request a review for an exception, please contact our support team with your order number and any relevant details. We will respond promptly to discuss the next steps.

Shipping

We currently ship to addresses within Malaysia only. International shipping is not available at this time.

Shipping rates and delivery estimates will be calculated at checkout based on your location and order weight. Orders are typically processed within 1–3 business days after payment confirmation.

Please note that delivery times may vary depending on your location, courier performance, and external factors beyond our control (such as weather or public holidays).

If you have any questions about this policy or need assistance, please contact us at hello@sensecoffee.co and include your order number for faster support.